Terms of Service

Last Updated: September 15, 2026

This website is operated by the GIOVANNI BOULERA brand. Throughout the website, the terms “we,” “us,” and “our” refer to GIOVANNI BOULERA.

GIOVANNI BOULERA provides this website, including all information, products, services, tools, and features available through it, subject to your acceptance of the terms set out herein.

By visiting our website, creating an account, or placing an order through the website, you agree to these Terms of Service, our Return and Refund Policy, Privacy Policy, Distance Sales Agreement, and all other applicable policies in effect.

If you do not agree to these terms, you must not use the website or the services offered through it.

1. General Conditions of Use

By using this website, you confirm that you have reached the legal age required to enter into a contract in your country of residence or that you have the permission of your legal representative.

Our website and products may not be used for any unlawful or unauthorized purpose. When using our services, you must not violate applicable laws, intellectual property rights, or the rights of third parties.

You must not transmit viruses, malware, malicious code, or any content that could damage or interfere with the operation of the website.

If these terms are violated, your access to the services may be restricted or terminated. Consumers’ statutory rights remain reserved.

2. Product Information

We make every reasonable effort to display the colours, patterns, textures, dimensions, and other characteristics of our products as accurately as possible on the website.

However, product colours may differ slightly from those displayed on screen due to screen settings, device characteristics, ambient lighting, and photography conditions.

Silk is a natural and delicate material. Minor variations resulting from production, cutting, printing, and hand-finishing processes do not necessarily constitute manufacturing defects. Small dimensional variations may occur as a natural result of the production technique.

Before purchasing a product, customers should carefully review its description, dimensions, usage information, and care instructions.

3. Changes to Products and Services

GIOVANNI BOULERA reserves the right to modify or discontinue any product, collection, or service offered on the website at any time.

Certain products may be produced in limited quantities and offered exclusively through the website. Returns and exchanges are handled in accordance with our Return and Refund Policy and applicable legislation.

We may restrict the sale of products or services to a particular person, region, or country due to legal requirements, logistical capabilities, or commercial conditions.

4. Prices

Unless expressly stated otherwise, product prices displayed on the website include applicable statutory taxes.

Shipping charges, customs duties, import taxes, and similar additional costs may be calculated separately depending on the delivery address, order value, and destination country. The total amount payable by the customer will be displayed before the order is completed.

GIOVANNI BOULERA reserves the right to change product prices and promotional terms. Price changes will not affect orders that have already been confirmed and paid for.

If an obvious pricing, typographical, or system error is identified, the customer will be informed. Without prejudice to the consumer’s statutory rights, the customer will be given the option to proceed with the order using the correct information or cancel it.

5. Orders

Placing an order constitutes an offer to purchase the relevant products at the stated price. Receipt of an order does not mean that it has been definitively accepted.

An order is processed after payment has been verified, product availability has been checked, and an order confirmation has been sent to the customer.

We reserve the right to reject or cancel an order in the following circumstances:

• The product is unavailable

• Payment cannot be authorized

• Incorrect or incomplete customer information has been provided

• There is a suspected security issue or fraudulent activity

• There is an obvious error in the price or product information

• Delivery is legally or practically impossible

• The order appears to have been placed for commercial resale

If an order is cancelled by GIOVANNI BOULERA after payment has been collected, the amount paid will be refunded through the payment method used by the customer within the period prescribed by applicable legislation.

6. Product Availability

Reasonable care is taken to keep product availability information accurate. However, a product may become unavailable due to simultaneous orders, technical issues, or delays in inventory updates.

If a product cannot be supplied, the customer will be informed and any payment collected will be refunded in accordance with applicable legislation.

A product being temporarily unavailable does not necessarily mean that delivery has become impossible. Each situation will be evaluated according to the specific circumstances of the order.

7. Payments

Customers agree that all payment and billing information provided when placing an order is accurate, complete, and current.

Payments are processed through the secure payment methods available on the website. Payment card information may be processed through the systems of the relevant payment service providers.

GIOVANNI BOULERA is not directly responsible for delays, declined transactions, or technical issues caused by banks, card issuers, or payment service providers. However, reasonable assistance will be provided to help the customer resolve such issues.

Instalment options may vary depending on the bank and type of payment card. Terms imposed by the relevant bank apply to instalment transactions.

8. Delivery

Orders are sent to the delivery address provided by the customer when placing the order. Customers are responsible for ensuring that their delivery information is accurate and complete.

GIOVANNI BOULERA may not be held responsible for delays or additional costs caused by an incorrect or incomplete address provided by the customer.

Delivery times are estimates. Delays may occur because of weather conditions, official procedures, customs processes, periods of high demand, force majeure events, or circumstances attributable to courier companies.

In accordance with applicable legislation, GIOVANNI BOULERA remains responsible for the risk of loss or damage until the product is delivered to the customer or a third party designated by the customer.

9. Returns, Exchanges and Right of Withdrawal

Returns, exchanges, order cancellations, and refunds are processed in accordance with the Return and Refund Policy published on the website and applicable consumer protection legislation.

Subject to statutory exceptions, consumers may exercise their right of withdrawal within 14 days from the date on which they receive the product, without providing any reason and without incurring any penalty.

Where the applicable conditions are satisfied, GIOVANNI BOULERA may provide customers with an additional return period of up to 30 days from the delivery date.

To request a return or exchange, please contact us at:

info@giovanniboulera.com

10. Account Information

If you create a customer account, you are responsible for maintaining the confidentiality and security of your password and account information.

If you believe that an unauthorized transaction or activity has occurred through your account, you must immediately contact us at info@giovanniboulera.com.

Accounts may not be created using incorrect, misleading, or third-party information. Accounts suspected of misuse, fraud, or a security breach may be temporarily restricted.

11. Promotions and Discount Codes

Promotions, discount codes, and special offers are valid subject to the stated period, applicable products, available inventory, and conditions of use.

Unless expressly stated otherwise:

• Discount codes cannot be exchanged for cash.

• Multiple discount codes cannot be combined in the same order.

• Discount codes cannot be applied retrospectively.

• Promotions may be limited to available stock.

• Personalized codes may not be transferable to third parties.

• Promotions or codes found to have been misused may be cancelled.

If a return causes the conditions of a promotion to no longer be satisfied, the refund amount may be recalculated based on the amount actually paid by the customer and the promotional terms applicable to the products retained.

12. Intellectual Property Rights

The GIOVANNI BOULERA name, trademarks, logos, product designs, patterns, collection names, written content, photographs, videos, graphics, visual arrangements, and other content available on this website are protected by applicable intellectual property legislation.

This content may not be copied, reproduced, modified, published, distributed, or used commercially on other platforms without the prior written permission of GIOVANNI BOULERA.

Accessing the website for personal and non-commercial purposes does not grant the user any intellectual property right or licence.

13. User Comments and Content

If you submit a review, photograph, suggestion, or other content to the website, you confirm that the submitted content belongs to you or that you have the necessary permission to share it.

Submitted content must not:

• Be unlawful

• Contain insults, threats, or discrimination

• Infringe the intellectual property or personal rights of third parties

• Contain misleading advertising or unsolicited communications

• Contain viruses or malicious code

Content that violates the law or these terms may be removed.

14. Third-Party Services and Links

Our website may contain services and links belonging to payment providers, courier companies, social media platforms, or other third parties.

Third-party websites, services, security practices, and content are governed by their respective terms and policies. GIOVANNI BOULERA is not responsible for third-party content or transactions beyond its control.

Before using a third-party service, customers should review the relevant organization’s terms of service and privacy policy.

15. Protection of Personal Data

Your personal data is processed in accordance with applicable data protection legislation, our Privacy Policy, and the KVKK Privacy Notice published on our website.

You may submit questions or requests relating to your personal data to:

info@giovanniboulera.com

16. Prohibited Uses

Using the website for any of the following purposes is prohibited:

• Engaging in unlawful activities

• Encouraging others to engage in unlawful conduct

• Infringing intellectual property rights

• Providing false or misleading information

• Uploading viruses or malicious software

• Collecting other individuals’ personal data without authorization

• Engaging in fraud or impersonation

• Attempting to bypass the website’s security measures

• Collecting data through unauthorized automated systems

• Disrupting the website’s services or servers

• Purchasing products for unauthorized commercial resale

If these prohibitions are violated, the user’s access to the website may be restricted or terminated.

17. Accuracy of Information

Reasonable care is taken to ensure that the information available on the website is accurate and current. However, typographical, visual, pricing, or technical errors may occur.

If an error is identified, the relevant information may be corrected and the customer may be informed where necessary, without prejudice to the consumer’s acquired and statutory rights.

General content available on the website does not constitute professional, legal, or financial advice.

18. Availability of the Services

We do not guarantee that the website will operate continuously or without errors. Access may be temporarily suspended because of maintenance, updates, technical failures, security threats, or circumstances beyond our control.

GIOVANNI BOULERA takes reasonable measures to maintain the security and continuity of its services.

19. Limitation of Liability

To the extent permitted by applicable legislation, GIOVANNI BOULERA shall not be held responsible for indirect losses or damages arising from the user’s own fault, the provision of incorrect information, failure to follow usage instructions, or third-party services.

This provision does not exclude or limit rights or liabilities relating to defective goods, gross negligence, wilful misconduct, or any rights that cannot be limited under consumer protection legislation.

Consumers’ rights under Law No. 6502 on Consumer Protection and other applicable legislation remain reserved.

20. Force Majeure

Natural disasters, war, epidemics, fire, strikes, transportation disruptions, energy or internet outages, decisions of public authorities, customs procedures, and similar events beyond the reasonable control of the parties may constitute force majeure.

If performance is prevented or delayed by a force majeure event, the customer will be informed as soon as reasonably possible. Consumers’ mandatory statutory rights remain reserved.

21. Amendments to the Terms of Service

GIOVANNI BOULERA may update these Terms of Service to reflect changes in legislation or the services provided.

Updated terms take effect from the date on which they are published on the website. Changes will not retroactively remove consumers’ acquired rights arising from previously completed orders.

Users are advised to review these Terms of Service periodically.

22. Governing Law and Dispute Resolution

These Terms of Service are governed by the laws of the Republic of Türkiye.

Depending on the nature of the dispute and the applicable monetary thresholds, consumers may apply to the Consumer Arbitration Committee or Consumer Court located in their place of residence or in the place where the transaction was carried out.

The parties’ other rights to apply to competent authorities or initiate legal proceedings under applicable legislation remain reserved.

23. Severability

If any provision of these terms is determined to be invalid or unenforceable, the validity of the remaining provisions will not be affected.

The invalid provision will be applied to the maximum extent permitted by applicable law or deemed severed from these terms.

24. Contact Information

You may submit questions concerning these Terms of Service through the following contact channels:

Brand: GIOVANNI BOULERA

Email: info@giovanniboulera.com

Email: gokhan@giovanniboulera.com

Türkiye Telephone: +90 850 840 77 02

Italy Telephone: +39 379 344 25 43

Mobile Telephone: +90 555 298 16 55

Fax: +90 850 522 34 03

Registered Office Address:
Yakuplu Mah. Hürriyet Bulvarı, Skyport Residence No: 1, Apartment No: 65, Beylikdüzü, Istanbul, TÜRKİYE

Warehouse, Returns and Exchanges Address:
Ömerli Mah. Gülce Sok. No: 1, Hadımköy–Arnavutköy, Istanbul, TÜRKİYE